Introduction
At FleetOps, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform and services.
This policy applies to all users of FleetOps, including fleet managers, drivers, dispatchers, and other authorized personnel within your organization.
- Account Information: Name, email address, phone number, job title, and company affiliation
- Billing Information: Payment details, billing address, and tax identification numbers
- Fleet Data: Vehicle information, driver details, carrier data, and operational records
- Location Data: GPS coordinates, route information, and geofencing data
- Communication Records: Messages sent through our platform, support communications, and call logs
- Device Information: IP addresses, browser type, device identifiers, and operating system
- Usage Analytics: Platform usage patterns, feature utilization, and performance metrics
- Vehicle Telemetry: Engine diagnostics, fuel consumption, mileage, and maintenance data
- Cookies and Tracking: Session data, preferences, and website interaction tracking
Compliance and Regulatory Data
- DOT Information: USDOT numbers, MC numbers, and operating authority details
- Driver Records: CDL information, Hours of Service logs, and qualification files
- Inspection Records: Vehicle inspection reports and compliance documentation
- Tax Records: IFTA data, IRP information, and UCR registration details
We use the collected information for:
- Service Delivery
Providing and maintaining our fleet management platform and related services
- Compliance Management
Ensuring regulatory compliance and generating required reports for DOT, IFTA, and other agencies
- Safety and Security
Monitoring driver safety, vehicle security, and operational risk management
- Analytics and Optimization
Analyzing fleet performance, route optimization, and operational efficiency improvements
- Communication
Sending operational updates, compliance alerts, and important service notifications
- Billing and Payments
Processing subscription fees, usage-based charges, and financial transactions
- Customer Support
Providing technical assistance and resolving service-related issues
Data Sharing and Disclosure
- Service Providers: Third-party vendors who assist with platform operations, payment processing, and technical support
- Regulatory Agencies: When required by law or regulation (DOT audits, compliance investigations)
- Emergency Services: In case of accidents, breakdowns, or safety emergencies
- Business Partners: ELD providers, accounting software, and other integrated services (with your consent)
- Legal Requirements: When required by court orders, subpoenas, or legal proceedings
We Do NOT:
- Sell your personal information to third parties
- Share sensitive fleet data with competitors
- Use your data for purposes unrelated to fleet management services
- Disclose driver information without proper authorization
Data Security
We implement comprehensive security measures including:
- Encryption: End-to-end encryption for data transmission and AES-256 encryption for stored data
- Access Controls: Role-based permissions and multi-factor authentication
- Infrastructure Security: SOC 2 compliant cloud hosting with regular security audits
- Monitoring: Continuous monitoring for security threats and unauthorized access
- Backup and Recovery: Regular data backups and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to industry best practices.
Data Retention
We retain your information for as long as necessary to:
- Provide ongoing fleet management services
- Comply with legal and regulatory requirements (typically 3-7 years for transportation records)
- Resolve disputes and enforce our agreements
- Maintain business records for operational purposes
When data is no longer needed, we securely delete or anonymize it according to our data retention policies.
Your Rights and Choices
You have the right to:
- Access: Request copies of your personal data we maintain
- Correct: Update or correct inaccurate personal information
- Delete: Request deletion of your data (subject to legal and contractual obligations)
- Restrict Processing: Limit how we use your personal information
- Data Portability: Export your data in a commonly used format
- Opt-Out: Unsubscribe from marketing communications (service notifications may continue)
To exercise these rights, contact us at privacy@fleetops.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions and platform functionality
- Remember user preferences and settings
- Analyze platform usage and performance
- Provide personalized experiences
You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.
Third-Party Integrations
FleetOps integrates with various third-party services including:
- ELD Systems: For Hours of Service data integration
- Accounting Software: For financial data synchronization
- Mapping Services: For route planning and tracking
- Communication Tools: For messaging and notifications
These integrations are governed by their respective privacy policies and our data sharing agreements.
International Data Transfers
FleetOps primarily operates within the United States. If you access our services from outside the US, your information may be transferred to and processed in the United States, where our servers and primary operations are located.
Children’s Privacy
FleetOps is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting updates on our website
- Sending email notifications to account administrators
- Providing in-platform notifications
Continued use of FleetOps after policy updates constitutes acceptance of the revised terms.
If you have questions about this Privacy Policy or our data practices, please contact us:
For urgent privacy concerns, call our main office at (614) 555-FLEET.
Last Updated: July 2025